Refund and Returns Policy

Bell Tents UK

Location: 355 Christchurch Road, West Parley, Ferndown, Dorset, BH22 8SH

Phone: (01202) 574247 | +44 7543 281320

For any inquiries, please contact us by email or phone

Returns:

• Returns are accepted within 14 days of receiving your order.
• Items must be unused, in their original packaging, and in a resalable condition.
• Customized or personalized items cannot be returned unless there is a manufacturing defect.
• The customer is responsible for return shipping costs.

Refunds:

• Upon receipt and inspection of the returned item, a full refund will be issued, excluding the cost of shipping.
• If the item is faulty, shipping costs will be refunded.

Faulty Items:

• If you receive a faulty item, please contact us within 14 days of delivery.
• Provide photographs of the issue for an initial assessment.
• Suspected faulty goods will be returned using our pre-negotiated courier services.

Large Items:

• For large items, it may be worth arranging a collection through our pre-negotiated courier services.
• Contact us to book a collection at a convenient time and location.

Non-Refundable Items:

• Items that have been used, damaged, or altered.
• Items returned without the original packaging or missing tags.
• Clearance items.

Customer Support:

• For any questions or assistance with the returns process, please contact us.